How to Identify the Right Managed Review Provider in the Market?

Businesses are under constant threat to perform or perish in today’s world. The birth and rise of outsourcing industry proves that innovation is crucial to survival. Law firms have started looking outside to save on ever-increasing litigation costs and manage internal resources in an effective manner. This is the first step in what would prove to be a game-changing idea for the organization in the future. The toughest part of the process is to find the best offshore legal service provider.

The managed review partner should be able to tick all the boxes in the checklist. Like any other business, there would be several players eying-up for the project. You need to make a list of points you would want to see in an ideal review partner. 

Legal Service Provider

The following points would help a law firm identify the right service provider:

• Check the portfolio to know about the existing clients. It would help to establish trust and faith in them.
• Strong financial background to attract talented and career-oriented professionals.
• Utmost attention to physical and intellectual data security.
• Highest quality standards to manage in-depth and defensive review system.
• Investment in advanced e-discovery programs.
• A team of experienced, dedicated and expert professionals to ensure accuracy and timely delivery.
• A can-do attitude towards challenging tasks. They should assist the law firm by doing something extra like creating a knowledge base to be used for other cases in the future.
• Creating a loyal chain by offering value-based services

Offers Accurate, Effective and Cost-Effective Business Model

Managed review solution provider should be able to create a successful bonding with outside counsel. The focus should be on developing a low-cost business model without compromise on the quality aspect. It should also focus on creating a sound system to enhance the overall performance. 

Managed review partner should be committed to delivering quality services at different levels. This is one aspect which would decide what type of partnership they would forge in the long run.

These service providers have raised the bar by setting impeccable and unmatched standards. The reporting system helps to win the confidence by providing accurate and detailed information.

The difficult bit is to identify the right service provider. You need to pay close attention and try to figure out the best one. A top solution provider would have an in-depth understanding of core and non-critical business activities. They would also find innovative views to reduce the costs further.

Consider Employee-centric Policies a Key Contributor

A top managed review provider invests a lot on employee engagement programs. They develop a culture where employees feel motivated and responsible to achieve personal and collective goals. It gives an insight into the corporate philosophy of the company and goes along in establishing a partnership with them. 

A law firm would like to know if they have a specific training program in place or not. It is a healthy sign if the company has Six-Sigma reviewers and managers to assist the team. It would directly result in better quality as expert professionals would supervise the project. These professionals would bring something extra by utilizing resources such as advanced management tools and providing assistance on the case.

Analyze the Security Standards to Protect Data and Intellectual Property

The security standards should be up to the mark to ensure smooth functioning of daily operations. It makes perfect sense to run a thorough test before agreeing on exchanging or sharing information with the managed review team. You should check the visit the property and check the facilities in person to avoid any confusion later on.

These are some of the common points you should pay attention:

1. The facility should offer the right kind of environment to conduct the review.
2. Tailor-made working space to enhance productivity. There should be multiple monitors to carry on the operations effectively.
3. Workstations should be designed keeping global working culture in mind. It should provide secure space to maintain confidentiality and protect data.
4. It should have ISO 27001:2005 Certification and EU Safe Harbor Compliance.

The legal support services provider has several responsibilities to perform. They need to perform different tasks at different times to uphold the brand image. They need to create and implement strategies, protect sensitive data, maintain confidentiality and offer value-added services etc. It is about creating a long-term business association with the managed review partner and achieve periodic goals by working together as a team.